💚 Australia’s Only Cleaning Company With a No-Pressure, No-Returns, Lifetime Guarantee
We understand that switching to a new cleaning brand can feel like a risk — especially when life is already full.  So we’ve removed the risk entirely.
No other cleaning company has this guarantee in Australia!
đź”’ 100% Money-Back Lifetime GuaranteeÂ
If you don’t love your products, we’ll refund the product in full.
• No returns
• No postage
• No queues
We don’t believe in adding unnecessary friction and stress to your day.
A simpler approach and use for a Lifetime not 30 days
Most “guarantees” are for 30 days, so if your order has been held up, you can feel pressure to see if you like it straight away. If you don't like it they also require repacking products, locating receipts, or standing at a returns counter just to be heard.
We think your time is worth more than that.
Our promise
Simply let us know why the product wasn’t right for you and send a quick photo.
We’ll process your refund — promptly and respectfully.
You keep the products.
We keep things simple.
Why we do this
Because we genuinely stand behind our formulas — and we trust our customers.
Most people never use this guarantee.
But knowing it’s there makes switching feel easy.
WHEN do we need to be informed about your desire to return the product?
Before 30% of the product is used. This takes the pressure off you because there is no timeframe to like the product. It also protects us from scammers using the whole bottle and then want a refund. We believe this is fair for everyone.
Try it in your own home, on your own surfaces, with your own family.
If it’s not right for you, you won’t be out of pocket and you won't waste your time going to Australia Post or the supermarket.
WHAT can be returned?
Everything you are not happy with. We are very confident you will love our products. We don't even make you return products if you are not happy, unless it is a bulk size. (You should try our products in regular sizes first, to see if it is good fit for you.)
WHERE do items need to be returned to?
For Bulk Sizes, return to our store:Â :
The Australian Eucalyptus Oil Company
29 Bath Lane
Bendigo
3550
HOW do customers return bulk items?
Return via post or courier. We can arrange this when we talk to you.
SHIPPING for returns?
Ship via Australia Post or courier.
CREDIT for returns?
You get full store credit or money back.
In store return option?
You can also return to our store, see website for details.